- 1. Prices shown in U.S. dollars (USD) are per vehicle, not per person.
- 2. The service includes transportation from Puerto Vallarta Airport to the selected
- destination and from the selected destination back to the airport.
- 3. The service does not include additional stops at pharmacies, convenience stores, etc., or drop-offs or pickups at more than one destination. In such cases, separate reservations must be made, or an additional fee must be arranged with the agency in advance.
- 4. For services scheduled before 7:00 a.m. or after 11:00 p.m., a 15% surcharge will apply.
Transportation Service Includes:
- Private air-conditioned transportation
- Airport meet-and-greet service
- Assistance in Spanish and English
- Passenger insurance during transportation
- Bottled water
- Information about tours and excursions
- Local and federal taxes
1. Airport Passenger Meet-and-Greet
Our meeting point is at the Pacífico Isla bar, located outside in the taxi area. Please do not stop with timeshare representatives inside the airport. The maximum waiting time is 1 hour. Your driver will be waiting with a sign displaying your name.
Under exceptional circumstances, such as demonstrations, protests, roadblocks, traffic accidents, or other events beyond our agency’s control, the driver may be delayed in reaching the meeting point.
In such cases, Vallarta Transportation Services shall not be responsible for delays directly caused by these external events, provided that reasonable measures have been taken to deliver the service.
A representative of our agency will contact passengers to explain the situation and provide the necessary instructions, including where to wait for the driver.
2. Included Waiting Time
Private airport pickup service includes up to 60 minutes of waiting time at no additional charge, calculated from the official time the flight is marked as “landed” according to flighttracking information.
This period allows time to complete immigration procedures, collect luggage, and proceed to the designated meeting point.
If you experience any delay at immigration, customs, or any other difficulty, please notify us as soon as possible using the contact number provided. Once the above waiting period has elapsed, the vehicle must leave in accordance with airport regulations. The customer will be solely responsible for paying for another service, without entitlement to a refund.
3. Passenger Delays and Additional Charges
If passengers do not arrive at the meeting point within 60 minutes after their flight lands, the following conditions will apply:
Service cancellation: The transfer may be treated as a no-show and canceled without a refund, provided that the agency was available at the agreed meeting point and made reasonable attempts to contact the passengers.
If passengers under the same reservation are arriving on separate flights, please note that the driver will arrive once the last flight has landed. If the difference in arrival times exceeds 30 minutes, separate reservations must be made to avoid inconvenience.
Extended waiting time: If the driver is available to continue waiting, an extension may be offered at an additional charge of USD 25 for each additional hour or portion of an hour commenced, subject to prior communication with and acceptance by the customer.
Extended waiting time is subject to driver availability and cannot be guaranteed.
4. Passenger Responsibilities
The customer is responsible for providing the correct flight number, arrival airport, date, time, and an active telephone number, preferably with WhatsApp access.
Passengers must remain reachable from the time their flight lands and follow the instructions provided by our agency to facilitate meeting the driver.
Failure to communicate or to appear at the meeting point may result in the cancellation and additional waiting-time conditions described above, without prejudice to any consumer rights under applicable law.
5. Departure Transfers
We recommend scheduling your pick up at least 3 hours before your flight’s departure to avoid unforeseen problems. If the customer chooses a pickup time closer to departure and exceptional circumstances occur, such as demonstrations, protests, roadblocks, traffic accidents, or other events beyond our agency’s control, Vallarta Transportation Services shall not be responsible for delays directly caused by such external events, provided reasonable measures were taken to deliver the service, or for the customer missing or being unable to board their flight.
The agency will confirm the pickup for your departure transfer by email or WhatsApp one day before the service, along with the instructions needed for pickup at your location. It is the customer’s sole responsibility to be on time, as the maximum grace period is 10 minutes. If the customer misses the service for the reasons stated above, the company will not be responsible for issuing any full or partial refund.
Cancellation Policy
To uphold our service commitments, Vallarta Transportation Services maintains a strict cancellation policy that applies to both one-way and round-trip services. For round-trip services, the arrival date will be used as the reference date for any changes.
- 120 hours before the arrival date: 100% refundable
- 96 hours before the arrival date: 75% refundable
- 72 hours before the arrival date: 50% refundable
- 48 hours before the arrival date: non-refundable
